Em gái này có 2 bằng sau:
Master of Business Administration (2012)
University of Gloucestershire, UK
BA of Business Administration (2009)
Foreign Trade University, Hanoi
,các cụ thấy có đứng lớp được không? Bằng Master là trường của UK nhưng học ở VN (học 100% English) cụ nhé, em nó cam kết control 100% buổi học bằng T A và muốn gặp nhóm xem level hiện tại để đưa giáo án phù hợp, em nó thi IELTS 7.0 năm 2010 rồi, giờ chắc hơn thế, và có kinh nghiệm dạy cho người đi làm nhiều nơi.
Các cụ vote em nó thì em liên hệ để set-up cafe và chốt cùng với các cụ, còn ai giới thiệu thầy/cô nào tốt hơn thì đưa lên nhé. Vẫn đang trong quá trình bàn luận nên càng nhiều óp sừn càng tốt các cụ nhể?
CV đầy đủ của em nó như sau:
YEN NGUYEN THI HAI
PROFESSIONAL EXPERIENCE
SENIOR CARD BUSINESS DEVELOPMENT OFFICER Aug. 2015 – Present
Techcombank Head Quater, Techcombank Tower
191 Ba Trieu – Le Dai Hanh – Hai Ba Trung – Hanoi
· Compose, revise and update credit card policy, card process for separated customer segments including Near and Dear, Lending, Priority, New Loan, Expired/Renew Card
· Allocate annual card budget to regions and branches in the bank
· Propose promotion/incentive campaigns to push up productivity and manage the programs accordingly
· Manage and follow up the sales result in order to improve productivity and develop products
· Build up sales model to fit with each region and ensure sales forces achieve KPI
· Take owner of third party outsourced partner project to sell Techcombank Credit Card by telesales
· Hold seminars/meetings with retail regional directors and regional directors to update the sales result, share card strategies upon period of time to meet the monthly, quarterly and yearly target
· Trainer for Relationship Manager monthly to update card policy and process
· Build up card reporting system to keep track productivity automatically
· Response to all arising issues in term of card policy, process, running programs and promotions
· Process and deal with waive fee and over due date customer proposal from branches
· Manage Cash fee management by updating FX rate from Visa and Treasury unit, make monthly report payment between Card team and Treasury
· Coordinate with other related units like card operations, credit institutions, riskmanagement, marketing in order to ensure all programs and promotions running well
KEY ACCOUNT MANAGER Jan. 2015 – Jul. 2015
Pixelz.com R409, Toyota My Dinh
15 Pham Hung – My Dinh - Tu Liem – Hanoi
· Communicate with enterprise customers via email, skype, and face to face to update
· Handle and solve all complaint/issue arising both from customer side or internal side in a shift, follow up and hand over between shifts
· Manage deadlines to ensure images are always delivered on time by cooperating with Shift Manager and Team Leader
· Cooperate with Training and Quality Assurance sections to implement the new requirements/techniques or amendments
· Ensure images are met client requirements by a firm QC
· Provide smooth and efficient services to Enterprise Customers
· Work on style guide, updating and translating in Vietnamese
· Make image tests to get approval from customer
· Update templates, comments, image samples
· Assist guests to find images, folders…
Key Accounts including:
ü Burberry
ü I Heart Studios
ü Bestseller
ü Ecco
ü Maison Simons
ü Autosonshow
ü G-forces
SERVICE IMPROVEMENT TEAM LEADER Jun. 2014 – Dec. 2014
Service Operations Centre – Operations Division
VPBank Head Office - 72 Tran Hung Dao, Hanoi
· Receive and analyze service quality reports from branches then propose proper projects to improve service quality
· Organize and implement service improvement projects including Mystery Shopping and Customer Satisfaction Measurement bank wide
· Instruct branches to implement approved projects
· Hold “best teller, best branch” contests
· Survey customer feedbacks to figure out bad practices then resolve them properly
· Study competitors both local and foreign banks to understand deeply how good practices are in order to apply and implement at Vpbank
· Research and issue regulations, procedures, guidelines for branch operation unit in terms of service quality measurement
· Assist Manager to manage and develop service quality measurement team
THIRD PARTY OUTSOURCED RELATIONSHIP MANAGER Oct. 2012 – May. 2014
Global Consumer Group
Citibank N.A. Vietnam – Hanoi Branch
Hanoi
· Manage three outsourced call center comprising of MOCAP, RAINBOW, HOASAO to provide Citibank services: credit card, unsecured loan, insurance to customers
· Supervise partners’ operation in terms of credit process and workstation security
· Work with regional team to review and make sure that the partners obey Citibank Security Information policy
· Train and coach for new hires, low performers to improve selling skills, product features weekly
· Track all new hires and ensure proper training
· Analyze the training needs and prepare a training plan for the agents monthly
· Hold “fraud awareness section” and train for new comers monthly
· Work directly with telesales and collectors in order to support them on ad hoc issues, motivate them to work
· Hold daily huddle for both internal and TPO team sharing selling experiences/skills, best practices via real case studies
· Design and deploy sales contests for sale agents to push up productivity daily, weekly, monthly, quarterly and annually
· Update and inform partners about new credit policy and promotion, as well as instruct them on how to perform correctly
· Deal with customer’s complaints from TPO channel to make them satisfied with Citibank’s services
· Support and join in TPO recruitment process to find valued candidates for each vacancy in the project.
· Prepare and make payment report for TPO monthly (actual and accrual number)
· Ensure onsite compliance with Citibank-mandated controls Monitor KPI and other productivity metrics
· Conduct quality reviews or agents/applications and monitors calls (real-time and recordings)
· Coordinate problem resolution, service issues and fraud problems
SALES SUPPORT OFFICER Nov. 2010 – Sep. 2012
Global Consumer Group
Citibank N.A. Vietnam – Hanoi Branch
Hanoi
· Receive and check credit application, credit proposal package and other related documents from sales team before submitting to Credit Initiation (CI) team for further verification
· Receive and analyze pending cases from CI to find out root cause then communicate with Sales person to ensure supportive document provided properly
· Review and analyze rejected cases in order to find out solution to revert and reduce the rejection radio
· Update new credit policy and instruct sales team on how to perform
· Ensure that leads from online channel are tracked and distributed properly among sales team
· Conduct and organize regular training programs for all Universal Banker to comply with Citibank policy
· Ensure that reward programs are implemented on time to all sales staff
· Check sales services by calling out to existing customers to know how Direct Sales Person to provide and deliver Citibank services to them then make report on issues arising
· Hold sharing section every month to guide and support sales team to collect and prepare customers’ application correctly as well as learn from mistakes Make productivity report for all Sales team in the whole country daily
BUSINESS DEVELOPMENT ASSISTANT Aug. 2009 – Oct. 2010
ATD Ads & Communication Co, Ltd
7 District, Hochiminh City
· Attend meetings with Business Development Director and take notes of meeting minutes then deliver to all attendees
· Assist Business Director to prepare proposals, pre-feasibility and feasibility study, and capability statement then send to customers Assist Business Director to keep in touch with clients
· Compose proposals and economic contracts
· Find new clients, introduce services and build up relationship with them
· Translate all documents into English
· Make weekly and monthly reports
EDUCATION
Master of Business Administration (2012)
University of Gloucestershire, UK
BA ofBusiness Administration (2009)
Foreign Trade University, Hanoi
Chemistryclass (2005)
Hung Yen gifted high school
AWARDS & CERTIFICATES
·
Individual Award for Excellent Contribution (2016)
Techcombank HO, Hanoi
·
Individual Award for Excellent Contribution (2012)
Citibank N.A Vietnam – Hanoi Branch
·
Team Award for Excellent Operation Performance (2012)
Citibank N.A Vietnam – Hanoi Branch
·
Academic Scholarship (2002-2005)
Hung Yen gifted high school
·
Excellent Students of Chemistry (2003, 2004)
Hung Yen gifted high school
TECHNICAL SKILLS
Photoshop and MS Office(Word, PowerPoint, Excel, and Outlook).
REFERENCES
Mr. JASON LIM
Senior Vice President
Reward Regional Manger
Citibank N.A., - Singapore
Tel: +65818 22243
Email:
jason.lim@citi.com
Mr. NGUYEN CANH CHI
Account Manger
Pixelz.com
15 Pham Hung, My Dinh
Mobile: +84 9 32 373 966
Email:
chinc@pixelz.com
Mr. DANG HONG THAI
Vice President
IT Country Head
Citibank N.A., - Hanoi Branch
Mobile: +84 9 13 228451
Email:
thaihong.dang@citi.com
Ms. TRAN THANH DUNG
Branch Operation Manager
Citibank N.A., - Hanoi Branch
Mobile: +84 9 13 228451
Email:
dung.thanh.tran@citi.com
